e28 Privacy Policy — Your Data, Protected

01 Introduction

e28 is committed to protecting the privacy of every player on our platform. We understand that when you share personal information with us, you are placing trust in e28 to handle it responsibly. That trust matters to us, and this Privacy Policy is our commitment to being transparent about exactly how we operate.

This policy applies to all personal data collected through the e28 website, mobile application, and any related services. It covers data collected during registration, during gameplay, during payment transactions, and through your general use of the e28 platform.

02 Data We Collect

e28 collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and from third parties such as payment processors and identity verification services.

The categories of personal data we collect include:

e28 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and with your explicit consent.

03 How We Use Your Data

e28 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

• Account Management: To create and maintain your e28 account, verify your identity, and manage your login credentials.
• Payment Processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate transaction records.
• Legal Compliance: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited behaviour on the e28 platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the e28 support team.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and features of the e28 platform.
• Responsible Gaming: To monitor gaming behaviour and identify players who may need support through our responsible gaming tools.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from e28.

04 Legal Basis for Processing

e28 processes your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to fulfil our obligations to you as a registered player — including operating your account, processing payments, and providing access to games.
• Legal Obligation: Certain processing activities are required by law, including identity verification, transaction record-keeping, and reporting obligations under AML regulations.
• Legitimate Interests: e28 processes some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time.

05 Data Sharing and Third Parties

e28 does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we may share data with include:

• Payment Processors: bKash and Nagad receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: Where required for KYC compliance, we may share identity documents with third-party verification providers.
• Technology Providers: Companies that provide hosting, analytics, and platform infrastructure services to e28 may process data on our behalf under strict data processing agreements.
• Regulatory Authorities: e28 may be required to disclose personal data to law enforcement or regulatory bodies where required by applicable law.

All third parties who process data on behalf of e28 are required to handle that data securely and in accordance with applicable data protection law. e28 does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

e28 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit e28.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience on e28.
• Analytics Cookies: Help us understand how players use the e28 platform so we can improve performance and identify issues. Data collected is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the e28 platform and prevent you from logging in or placing bets.

07 Data Retention

e28 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account data is retained for the duration of your active account plus a minimum of five years after account closure, as required by AML regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the last interaction.
• Technical and usage data collected via cookies is retained for up to 13 months.

When data is no longer required, e28 securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your account, we will process your request subject to any legal retention obligations that apply.

08 Your Privacy Rights

You have a number of rights in relation to the personal data that e28 holds about you. We take these rights seriously and will respond to all valid requests promptly.

To exercise any of these rights, contact e28 support at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

09 Security Measures

e28 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the e28 platform.
• Encrypted storage of sensitive data including passwords and payment information.
• Access controls that limit which e28 staff can access personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the e28 platform.
• Two-factor authentication options available to all registered players.
• Automated monitoring systems that detect and flag suspicious account activity in real time.

10 Children's Privacy

The e28 platform is strictly for adults aged 18 and over. e28 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on e28, please contact us at [email protected] so we can investigate and take appropriate action without delay.

11 Updates to This Policy

e28 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through an in-platform notification.

The updated policy will always be available on this page, with the "Last Updated" date revised accordingly. We encourage you to review this page periodically to stay informed about how e28 protects your privacy.

Your continued use of the e28 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how e28 handles your personal information, please get in touch with our support team. We take every privacy enquiry seriously and aim to respond within 30 days.

• Email: [email protected]
• Support is available 24 hours a day, 7 days a week.
• Please include your registered email address and account username in any data-related request so we can verify your identity and process your request efficiently.

For questions about our Terms of Service, please visit our Terms and Conditions page. For responsible gaming support, visit our Responsible Gaming page.